Services
Operational consulting for serious hospitality decisions. Close to Open hospitality experts help owners and operators diagnose the real constraints in a restaurant, bar, hotel, or nightlife business, then build the systems that keep service, labor, menu, purchasing, and leadership aligned. Engagements can focus on launch planning, turnaround work, profitability, management systems, training, leadership development, vendor and equipment decisions, compliance, or guest-experience standards. The scope is tailored to the concept, timeline, team, and capital at risk.
Seven Day Tune-Up
A Complete Operational Performance Review
In just seven days, Close to Open Consulting conducts an intensive on-site operational assessment designed to uncover opportunities, strengthen leadership, improve guest experiences, and increase profitability. We become part of your operation—observing, coaching, analyzing, and identifying practical improvements that deliver immediate impact and long-term success.
Your 7-Day Tune-Up includes:
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Comprehensive food & beverage menu analysis
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Menu engineering, psychology & profitability review
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Recipe costing and menu margin analysis
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Signature menu and beverage recommendations
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Food, beverage & inventory management evaluation
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Purchasing and operational systems review
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Standard operating procedure (SOP) review
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Leadership coaching and management assessment
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One full day of on-premise team training
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Two confidential Secret Shopper evaluations
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Guest experience and service standards review
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Kitchen, bar, dining room & facility inspection
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Social media, online reputation & local market analysis
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Competitive positioning and marketing recommendations
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A detailed action plan with prioritized opportunities for immediate and long-term improvement
Every Tune-Up concludes with a comprehensive review of findings, practical recommendations, and a customized roadmap to help your business operate more consistently, improve profitability, strengthen leadership, and deliver exceptional hospitality every day.
In one week, you'll know exactly what's working, what's costing you money, and what to do next.
What Happens When You Walk Away???
Our confidential Secret Shopper, Service & Internal Operational Audits provide an unbiased evaluation of your business through the eyes of both your guests and your leadership team.
We evaluate:
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Guest greeting, hospitality, and first impressions
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Food, beverage, and service quality
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Staff attitude, professionalism, and appearance
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Sales techniques, suggestive selling, and upselling
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Cleanliness, organization, and facility standards
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Speed of service and operational efficiency
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Leadership presence, accountability, and teamwork
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Policy and brand standard compliance
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Safety, security, and risk awareness
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Overall guest experience and opportunities for improvement
Every evaluation includes detailed documentation, objective scoring, actionable recommendations, and practical solutions designed to strengthen operations, improve consistency, and increase profitability.
One Day Assessment
The 8-Hour Operational Assessment: One Day. Immediate Insights.
Designed for busy owners, operators, and managers, our 8-Hour Operational Assessment provides a comprehensive on-site evaluation of your business in a single day. We observe your operation in real time, identify strengths and opportunities, and deliver practical recommendations that improve guest experience, operational efficiency, leadership, and profitability.
Your 8-Hour Assessment includes:
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Comprehensive facility and operational inspection
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Kitchen organization, workflow, and food preparation review
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Bar operations, bartender performance, and beverage execution
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Server performance, hospitality, and guest interaction evaluation
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Leadership and management effectiveness review
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Food quality, presentation, consistency, and speed of service
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Menu analysis and profitability recommendations
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Cleanliness, organization, safety, and sanitation assessment
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Team communication and operational efficiency review
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Immediate operational improvements and quick-win opportunities
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Written recommendations with prioritized action items
Within 24 Hours you'll receive a clear, objective assessment of your operation, along with practical solutions that can be implemented immediately to improve consistency, strengthen leadership, elevate guest experiences, and increase profitability.
Where are your profits going?
Our Inventory Analysis & Purchasing Review uncovers the hidden costs that quietly reduce profitability. We evaluate your inventory systems, purchasing practices, food and beverage costs, vendor pricing, storage procedures, and operational controls to identify opportunities for immediate savings and long-term financial improvement.
We evaluate:
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Food, beverage, and liquor cost performance
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Inventory accuracy and count procedures
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Purchasing practices and vendor pricing
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Product storage, organization, and rotation
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Waste, over-portioning, spoilage, and shrinkage
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Margin leakage, theft prevention, and loss control
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Recipe consistency and portion standards
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Ordering procedures and inventory controls
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Cost-saving opportunities and profit improvement
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Action plans for stronger systems and accountability
Every review includes detailed analysis, practical recommendations, and an implementation plan designed to improve inventory accuracy, reduce unnecessary costs, strengthen operational controls, and maximize profitability.
